How old does my puppy have to be?
There is not an age restriction as long as your puppy has had their first 2 sets of puppy shots (usually 12weeks). For more information please visit:
My dog isn’t spayed/neutered can they still come?
Yes! We do not associate our dogs so that is not a problem!
How often should my dog come for grooming?
All breeds are different! The standard is between 6 – 8 weeks. However many of our dogs come to see us every 4 weeks! Contact us about our Frequent Grooming Plan
What is matting and why is it such a concern?
Matting is a condition in your dog’s fur that is caused by dense tangles and knots. It’s a painful condition that can lead to other health concerns such as infections or skin irritations and can also mask other health issues or parasites. Mats cut off the air flow in your dog’s hair and can trap moisture, which can cause irritation and sores on your dog. Even mild matting can be painful, but in severe cases, matting can cut off circulation to your dog’s skin and cause hematomas. In some circumstances, matting may be so severe that you would need to take your dog to a veterinarian for treatment.
Some dogs have coats that are higher maintenance and more vulnerable to matting. Any long hair dog can get matting, but certain breeds and coat types are more prone to matting, such as Poodles, Doodles, Curly coats, Cocker Spaniels, Bishon, ShihTzu and any variation of these breeds. Dogs with long silky coats such as Yorkies can also get matted as well as double coated dogs.
Find more information on matting and how to prevent it here:
Do you do anal gland expressions?
Please note our groomers do not perform anal gland expressions, this is considered a medical procedure and in the province of Nova Scotia can only be legally performed at a veterinary hospital.
My dog has a double coat, should I shave them in the summer?
Find more information:
Late Cancellation / No Show Policy
Demand for grooms is high, we are typically booked an average of 3 weeks in advance. So we take the time to remind our customers of their appointments via texts, Emails and follow-up phone calls.
It’s unfair to clients waiting for appointments to miss out when some cancel late or do not show up. This also affects our Team who have less hours of work due to late cancels/no shows.
This is why we ask our customers to provide at least 24 hours notice if cancelling an appointment. If less than 24 hours notice a $25 fee will be applied at the time of your next groom.
No Shows will require full pre-payment prior to their next appointment as well as a $50 No Show fee.
What happens if my appointment is cancelled due to a storm or other adverse event?
We take the safety of our clients and staff very seriously and unfortunately this means sometimes we must close the Spa due to bad weather conditions. When this happens we text or call all affected clients first thing in the morning to advise of a closure or that we will be opening later in the day (depends on weather outlook).
Our Spa is typically closed on Mondays but we will attempt to rebook any cancellations due to weather-related closures the following Monday.
575 Main St, Dartmouth, NS B2W 6A4
|Tuesday||8:30 AM — 5:00 PM|
|Wednesday||8:30 AM — 5:00 PM|
|Friday||8:30 AM — 5:00 PM|
|Saturday||8:30 AM — 5:00 PM|
Walk-in nail trims are available every day from 8:30AM to 3PM